Frequently Asked Questions
What is required to rent a unit?
You will need one form of current federal or state issued identification with a photograph and signature on it, such as your driver’s license, a phone number where we can reach you if needed, and an emergency contact.
How long do I have to rent the unit?
All of our rental agreements are on a month-to-month basis. You rent with us only as long as you need the space.
When is my rent due?
Your rent is due on the Anniversary date of the day you moved in. For example, if you moved in on the 5th day of the month then your rent is due on the 5th of every month that follows.
What does climate-controlled mean?
We offer special climate-controlled units that provide a constant temperature range. Climate-controlled units are inside units and are accessed thru an outside door and down a hallway. Please check our Storage Tips for a detailed explanation.
What’s a drive-up unit?
A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.
When can I access my unit?
You have access to your unit 7 days a week, 365 days a year during our gate hours. Please refer to the Home Page for seasonal changes
What’s the difference between gate hours and office hours?
During gate hours, the gates will be open or you can use your gate code to access your storage unit. During office hours, our Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).
Do you provide locks?
Yes, you can purchase a new lock at the office. Only you will have a key for your lock and unit. You may also bring your own lock.
Does anyone else have access to my unit?
No one has access to your unit unless you give them the key to your unit. If you do give someone else access to your unit, it’s important that you provide us their names.
Do you provide moving equipment such as push carts?
Yes, there are loading carts in the hallway of the climate controlled buildings. The only thing we ask is that you put them back when you are done using them.
Does your facility accommodate large moving trucks and tractor-trailers?
Certain units are more accessible than others. Please consult with the Manager that you expect to have a tractor trailer delivery.
Do you sell storage and moving supplies such as boxes and tape?
Yes, please click on our Supplies section for details
Will I receive a monthly invoice?
Only business customers receive invoices. All other customers simply pay monthly the way they would for an apartment.
How can I pay my bill?
Pay in person – drop by our office and pay by cash, check or credit card (VISA, MasterCard).
Pay by mail – Please make sure to put your unit number on your check or money order.
AutoPay – On a monthly basis, we will automatically charge your credit card for you. Please set this up with the manager when you move in.
Do you require insurance on my stored goods?
You are responsible for the items you are storing at our facility. We do not provide insurance for your goods. You may be covered under an insurance policy you already have. Check with your insurance agent to be sure. You may purchase insurance thru an individual insurance company.
How much notice do I need to give you before moving out?
Please give us as much notice as possible. When you are done with the unit, please sweep it out, remove your lock, and stop by our office on your way out to let us know you’ve vacated your unit. This will allow us to make sure you do not incur any unnecessary rental charges.